Teneo operates entirely online, meaning there’s no physical venue. All classes are conducted in the virtual space, providing a flexible and accessible learning environment for learners.

At Teneo, parents play a key role by managing their child's daily activities and staying engaged through the Canvas Parent App. Active parent involvement helps create a supportive learning environment, leading to happier, more successful learners!

At Teneo, we have a zero-tolerance policy on cyberbullying to ensure a safe and supportive environment for our learners. However, we cannot control interactions on platforms like WhatsApp. We encourage parents to actively monitor their child's social media and join the same groups to help maintain a respectful online community for all learners.

To view an insightful school preview, please explore 'The School Day' section on our website. This resource provides valuable insights into what a typical day at Teneo looks like. We believe it will give you a wonderful glimpse into our supportive learning environment and the engaging experiences we offer our learners.

At Teneo, we offer three school formats: Live, Mix of Live and Pre-Recorded, Pre-Recorded. Live lessons foster real-time interaction among learners. We believe in a social approach to learning, where classes and discussions are designed to promote teamwork and meaningful collaboration. This encourages learners to apply their knowledge in a spirit of partnership and co-creation, creating a vibrant and supportive learning community.

We offer optional weekly Social Connect sessions where students can foster friendships and enjoy engaging activities. In addition, Teneo provides an exciting array of extramurals alongside our extensive range of subjects, creating countless opportunities for your child to socialize and connect with friends and fellow learners. These activities not only enrich their learning experience but also foster a vibrant sense of community!

At Teneo, we want to clarify that we do not run or manage any parent or learner WhatsApp groups. While we truly value and support all parent collaborations, we encourage you to utilize Teneo’s Parent Facebook Group and our Support channels as your official sources for the most up-to-date information and guidance.

For the best learning experience with Teneo, your child must complete their schooling using a laptop or desktop computer. While phones and tablets can be useful for occasional access, our platform is optimized for larger screens to ensure that all lessons, materials, and interactive features function smoothly. Using a laptop or desktop will provide your child with a more effective and engaging educational experience, allowing them to fully participate in live lessons and access resources without any limitations.

We recommend a backup power source for desktop computers, laptops, as well as the routers. A laptop power supply or a UPS for a desktop, generator, inverter, Wibox for the internet router or secondary location with power is highly recommended. This backup power, internet and venue reduces stress significantly during the test and exam time.

No, we currently do not offer scholarships or bursaries.

Teneo is an inclusive school, and we will always have space for your child! While there are specific registration deadlines within each term, you can register at Teneo at any time throughout the year.

Teneo does not offer single subject registration.

A Teneo placement assessment is only available for Grade 1 - 3. For Grade 4 - 9 it is advised that learners are assessed by an external Educational Psychologist if an assessment is needed. This service is not provided by Teneo. For Grade 10 - 12 learners, it is important to note that the National Senior Certificate is a 3-year program and any students who do not have a previous report will need to start the FET Phase (Grade 10 - 12) at the beginning of Grade 10.

All of Teneo's live classes take place on the online learning platform.

A learner's school format may be changed at any time during a month by submitting the applicable form before the applicable cut-off date in that month, and the school format change will take effect in the same month, or if after the applicable cut-off date, the school format change will take effect during the following month.

No, Teneo does not offer an Adult Matric programme.

Yes, there is a school orientation for all new learners at Teneo. This orientation is designed to provide them with everything they need to ensure a smooth and successful academic journey. It covers how to navigate the platform, access their lessons and learning content, and get comfortable with the online learning environment.

Once learners are registered at Teneo, they will receive their stationery and textbook lists to help them prepare for the school year. This ensures they have everything they need for a successful start.

While all subject content is integrated into our online learning platform, certain subjects still require textbooks. You can find these on the grade-specific textbook lists provided..

After each live lesson, learners have access to the lesson recordings, allowing them to re-watch the lessons as often as needed. This helps reinforce learning and provides flexibility for review.

All lessons including the live lessons are recorded and available on the online learning platform for viewing 24/7.

07:45 – 14:15 (These times vary slightly according to school and phase).

Yes, learners have breaks between lessons. Each class includes a 5 to 10-minute break, and there is also a designated break time every day. The length of breaks may vary depending on the grade level, ensuring learners have time to rest and recharge.

Yes, Teneo has a Code of Conduct, which is outlined in the Terms and Conditions available on our website.

Live lessons at Teneo typically range from 30 to 45 minutes, depending on the grade level of the learner.

Timetables are available weekly in the learner's calendar in our online learning platform.

In the event of load shedding, teachers will post an announcement in the course (provided they still have signal) and will upload a recording of the lesson as soon as possible.

We use world class online proctoring software to ensure academic integrity during all online examinations.

The amount of homework assigned varies by subject and is designed to align with curriculum requirements. Each piece of homework is prescribed to support learners in their studies effectively.

Teachers will communicate through the ‘Announcements’ section of each course or via the online learning platform inbox. Messages may be sent to individual learners or to the entire class. It’s important for both learners and parents to check these regularly to stay informed.

Unfortunately, learners cannot complete both Grade 11 and Grade 12 in one year, as this does not align with the curriculum and academic requirements for each grade. This structure is in place to ensure that all learners receive the necessary depth of knowledge and skills for each level.

If there is a Pearson Exam Venue available, then yes, British International examinations can be written abroad.

Please ensure that all concession documents are uploaded to the registration portal during the registration process. If you need to send any additional concession documents, please email [email protected]

Yes, a learner's age is important for each grade. The ages per grade are particularly significant in live classes to maintain appropriate peer groups. Additionally, a previous academic report is required to ensure that a learner is placed in the correct age group, which helps support their social and academic development.

Any questions that require hand-written answers, diagrams or calculations are done on paper, scanned, and then uploaded in the assigment question to the online learning platform. This upload has a specified format, time and place. Art submissions make use of videos, time and dated photography and PowerPoint submission.

All Grade 12 Preliminary Examinations are completed online through Teneo Online School towards the end of Term 3. The Preliminary Examination dates are published as soon as they are available from the relevant examination boards.

All assessments from Grade R to Grade 12 are completed on our online learning platform. The only assessments not completed on the online learning platform are the Grade 12 Final Examinations.

Examinations are completed via the online learning platform. For practical exams, learners will need to record themselves and upload their videos there as well. Teachers will provide clear instructions to help guide learners through this process.

Parents are welcome and encouraged to request a meeting with the Grade Leader if they have any questions.

Tutoring is available for all subjects via the Tutors Website [www.teneotutors.co.za](https://www.teneotutors.co.za/ "www.teneotutors.co.za"). This is at an additional cost.

Teneo is an inclusive online school that welcomes all learners, including those with learning barriers such as dyslexia, ADHD, autism spectrum disorder, anxiety, and sensory processing issues. We adhere to national policies on accommodations and concessions, ensuring fair participation without compromising academic integrity. Our supportive environment includes recorded lessons for review, a multisensory approach to content delivery, and integrated reading assistance to enhance independent learning.

For each phase of school, parents or guardians will need to apply for concessions through an examination board, which may involve additional costs. Teneo is here to assist in this process by submitting the application along with the necessary documentation. It’s important to note that while online schooling provides flexibility, physical support for learners with learning barriers is the responsibility of parents or guardians. Some learners may need extra help navigating the platform, and while Teneo offers additional time for assessments, families are responsible for arranging and funding trained readers and scribes for formal assessments.

Yes, learners who complete their Grade 12 with Teneo will receive a matric National Senior Certificate once all academic requirements have been fulfilled.

As the only online school in South Africa registered with three top exam boards, Teneo ensures that learners will matriculate with a South African National Senior Certificate (NSC). This qualification opens doors to higher education at both local and international tertiary institutions. If your child completes their NSC with Teneo and earns a bachelor’s pass, they are eligible to apply to universities. Many of our alumni have gone on to study at prestigious institutions such as UCT, Stellenbosch University, Wits, and Tuks.

Yes, all learners at Teneo will receive a termly progress report.

Once an assessment has been submitted and graded, the marks will be made visible to learners. Throughout the year, all grades can be accessed at any time, allowing both learners and parents to track progress and stay informed about academic performance. This transparency helps in understanding areas of strength and opportunities for improvement.

You can view your child's work and progress by creating a Parent App to connect with Teneo's online learning platform. You can easily link this login to a smartphone app, allowing you to monitor your child's progress anytime, from any device. The Parent App will keep you updated on test scores, assignment submissions, and attendance, helping you support your child's learning journey.

All assigned tests, assignments, and examinations are designed to meet the curriculum requirements, which differ by subject.

If a learner does not have a report, a Teneo placement assessment is only available for Grade 1 - 3. For Grade 4 - 9 it is advised that learners are assessed by an external Educational Psychologist and all documentation be emailed to Teneo at [email protected] Learners who do not have a report due to being home schooled will need to ensure that a placement test is completed at the beginning of the year as learners can only be registered without a report in Term 1. For Grade 10 - 12 learners, it is important to note that the National Senior Certificate is a 3 year program and any students who do not have a previous report will need to start the FET Phase at the beginning of Grade 10.

Teneo offers learners the opportunity to study in either the South African (CAPS) curriculum for Grade R - 12 or the British International curriculum from Year 8 to AS Levels.

Learners from Grade R to Grade 11 can enrol by specific dates each term throughout the year. Please note that Grade 12 enrollment close on February 1st, and we won’t be able to accept any Grade 12 enrollments after this date.

To complete the registration process at Teneo, you will need to upload your child's birth certificate, their most recent school report, and your ID document. If your child has any learning barriers, it's important to include all relevant supporting documents as well. This information helps us provide the best support for your child’s educational journey.

There is a registration fee of R1 500 that you need to pay once your child's registration has been approved.

Teneo sends out letters and notifications via a mailing system to the e-mail address provided by the parent/guardian. It is important to check your inbox regularly.

Teneo provides Exam Support which is real-time, immediate face-to-face assistance via a Zoom meeting, for all technical difficulties during tests and exams.

Getting support is a simple process. The Family Portal allows you to log support tickets for assistance with a range of issues, including technical, registration, account, academic, and general inquiries. This helps ensure that your queries are resolved efficiently.

The Family Portal allows you to submit support tickets for assistance with a variety of issues, including technical support, enrollment, accounts, academic inquiries, and general questions. This ensures that your queries are addressed efficiently.

In short, no. The Department of Basic Education (DBE), which is accredited by the Umalusi Council, is in the final stages of developing a Draft Framework for the Registration and Regulation of Online Schools. This Framework is intended to provide guidance on the establishment, registration, accreditation and regulation of online schools in South Africa.

Teneo follows an IEB-aligned approach from Grade R to Grade 9, based on the South African National (CAPS) Curriculum. This approach focuses on developing skills in problem solving, critical thinking, and knowledge application to prepare learners for their chosen examination body (SACAI / IEB) for Grade 10 to Grade 12.

Examination boards are organizations responsible for developing, administering, and assessing standardized examinations. They establish the curriculum, create examination assessments, and set grading criteria for various educational qualifications. Examination boards ensure that assessments are fair, reliable, and consistent across different schools and regions. They often oversee a range of qualifications and provide certifications to learners upon successful completion.

Please visit to the 'Accreditation' tab on our website to view Teneo's accreditation.

The South African Curriculum final examinations must be written at an examination venue in South Africa. Learners studying the British International curriculum who are not in South Africa, may write their examinations at a Pearson Edexcel venue near them if possible.

Final matric examination venues are allocated by the relevant examination boards in the first half of the year.

Examination board fees are payable to Teneo so that Teneo can register your child with their chosen examinaiton board (SACAI / IEB ) when your child writes their final matric examination for their National Senior Certificate. These fees are payable over and above the tuition fees. Every learner will write their final matric examination at a physical board-designated venue that is allocated to them.